The professors and lecturers who authored these chapters committed themselves to producing a relevant, easy-to-read, up-to-date textbook—and that’s exactly what they did. This book is suitable as a primary text for undergraduate and graduate courses in organizational behavior. It may also be used as a supplementary text in a range of business courses, especially at the undergraduate level. The fourteen chapters include practical instruction on the many facets of organizations, including organizational culture, motivating employees, workplace conflicts, teamwork and leadership. The authors describe, in detail, how to achieve and maintain a happy, productive team of workers. The chapters include case studies and review questions, all of which are designed to stimulate thinking and problem-solving by readers. Students will appreciate the blend of actual and ctional cases included herein, as they explore the wide range of situations and predicaments challenging modern organizations. The authors include faculty members from public and private universities across Malaysia, most of whom have extensive research and teaching experience. Their goal was to write a textbook which explains how organizations operate, and how they can improve. Students will judge whether they succeeded.
ISBN 978-967-13440-5-7 (Hardcover) – Contents in 4-colour
ISBN 978-967-13440-6-4 (Paperback) – Contents in 4-colour
Koon Vui Yee is a Senior Lecturer in Sunway University, Malaysia. She teaches management principles to undergraduate students of all majors. Prior to joining the Sunway University, she taught strategic human resource management, management principles, industrial organizational psychology and compensation at the Faculty of Accountancy, Finance and Business of the Tunku Abdul Rahman University College to undergraduates students, where she also served as Program Leader of the Economics and Administration Department.
Dr. Koon holds a Bachelor (Hons) of Business Administration majoring in Human Resource Management from Universiti Putra Malaysia, did her Master of Management with distinction from University of Malaya and obtained PhD in Business Administration from Asia e-University (AeU). She is also the reviewer of International Journal of Human Resource Management and Journal of Contemporary Management Research. She is the author of Principles of Management (2015; SJ Learning), a widely used management textbook in Malaysia.
Daisy Mui Hung Kee is a senior lecturer in the School of Management at Universiti Sains Malaysia. She obtained her PhD in business and management from University of South Australia’s Graduate School of Business. She also received her Master of Business Administration and a Bachelor’s degree in Management (Hons.) from School of Management at Universiti Sains Malaysia. She has taught organizational behavior, human resource management, business communication, managerial psychology, introduction to management, and leadership at undergraduate and graduate levels. She has received award for teaching excellence at the undergraduate level.
Daisy’s research interests include work values, human resource management, leadership, entrepreneurship and psychosocial safety climate. She has published more than 40 journal papers. Presently, she is an active academician and researcher supervising several MBA, MA and PhD candidates with working experience across diverse industries. She has conducted series of training and research in USM under Professional and Personal Development (PPD) workshop.
Agnes Tan Siok Inn holds a Master of Management from International Islamic University Malaysia and ICSA Graduateship. She specializes in the area of organizational management and behaviors.
As an academic with more than 10 years’ experience, she actively involves and explores in teaching and learning with different technology-enhanced pedagogies. Her research areas are business management and organizational behavior.
Mohammed Abdullah Mamun did Bachelor of Commerce (Honors) in Management and Master of Commerce in Management in the year 1983 and 1985 respectively from the Department of Management, University of Chittagong, Chittagong, Bangladesh and stood 2nd in First Class in both the degrees. He wanted to start teaching career at the University soon after his Master’s Program, but he had to wait for two years while he was doing career as Management Trainee and Executive in leading business houses in Bangladesh. After that he joined in University Teaching career as Lecturer at the Department of Management, University of Chittagong, Bangladesh. During his long teaching career of 27 years, Professor Mamun made significant contribution as he had been engaged in program designing, faculty development, teaching and research material development and resources development in different public and private Universities at home and in abroad.
Professor Mamun has got international exposure through teaching and research experiences working for leading Universities of Asia Pacific and also has interactions with international experts by attending workshops, seminar and conferences in different countries in Asia and in Europe. He published quality research papers and book in refereed journals and through leading publishing houses both at national and international levels. Professor Mamun developed his teaching and research skills by completing MBA from Vrije Universiteit Brussel (VUB), Belgium in 1995 and PhD in Corporate Social Responsibility (CSR) from the Department of Management, University of Chittagong, Bangladesh in 2005. He had different responsibilities as an academic of the University of Chittagong, Bangladesh, Curtin University of Technology, Australia (Offshore Campus in Malaysia), International Islamic University Malaysia (IIUM) and at the University Utara Malaysia (UUM) over the last two decades. Professor Dr. Mamun has got significant contribution in establishing School of Business for different private Universities in Chittagong, Bangladesh. He also had top management experience by working as Chief Executive Officer (CEO) of Chittagong Stock Exchange, Chittagong, Bangladesh from 2009 to 2011.
Before joining as Visiting Faculty of School of Business Management, College of Business, Universiti Utara Malaysia (UUM) in 2014, he was working as Professor and Director, Center for Business Studies, Faculty of Business Administration, University of Chittagong, Bangladesh. Currently Professor Dr. Mohammed Abdullah Mamun is attached with the School of Business, Universiti Kuala Lumpur, Malaysia as Professor.
Nurturing human potential is Dr Tee’s life aspiration, which drives him to be an academic until today. Dr Tee is currently attached with Business School, Monash University Malaysia. He worked very closely with his students, typically, Gen Ys. He had successfully coached students for international competitions, which won numerous prestigious awards and recognition when he was in Putra Business School. As a certified professional trainer, Dr Tee was the lead facilitator for Leadership Camps. Apart from that, he inspired many post-graduate students to complete their research journey with his series of Graduate-on-Time (GOT) talks which is based on his book entitled “PhD, Anyone?”.
Writing cases is one of Dr Tee’s fortes. He was commissioned to write for the Asian Institute of Finance (AIF), Pearson International Malaysia, and AKEPT Malaysia. Apart from that, Oxford University Publishing (UK) also assigned Dr Tee with the role as case updater. He is currently the Associate Editor for the Asian Journal of Case Research (AJCR), Malaysia; and a Case Reviewer for Asian Journal of Management Cases (AJMC), Pakistan. In 2016, he was appointed as one of the case writing facilitators as well as the grant assessors for the Case Writing Grant Scheme (CWGS) of the Ministry of Education Malaysia.
Dr Tee obtained his PhD in Management Communication from the University of Waikato, New Zealand. He lectures Management Communication, Organizational Behavior, Human Resource Management, and Corporate Social Responsibility (CSR) at the undergraduate, MBA and Theory of Management at the MSc and PhD.
Hossein Nezakati (Ph.D.) was born in Iran (1964). He graduated in Experimental Sciences (1983); Achieved to be selected as Pilot Cadet in Iranian Air force for two years (1985); Bachelor Degree in English Translation (1992); Master Degree in International Marketing (2000) and Ph.D. in Marketing Management (2004). He interred in the world of Management and Business as General Manager in one of the pioneer continuous paper manufacturing company in Iran (1991-1997). He built a strong relation with different Chamber of Commerce, NGOs, academic and non academic foundations as committee and council member. He had a precious opportunity to made Business Solution Consultancy with more than 30 top level companies in Iran and Middle East as Deputy of public relations and Board of Directors Consultant in Industrial Managers Association of Iran (2002). The Industrial Managers Association (1979) is now becoming the biggest association in the private sector, with more than 2000 members.
Hossein started his lecturing in Management, Marketing, International Business and Human resource courses in different Institutes and Universities (1997). He is a Faculty member of Central Tehran Branch and in four other Islamic Azad University branches in Iran and invited as part time or visiting lecturer (2002). Hossein was the Chairman of Interview Committee for Islamic Azad University (IAU) and Eastern Mediterranean University (EMU) of Cyprus joint Program at Ph.D. level and M.S. Degree (2006). He was Academic Deputy Dean in Faculty of Economics and Management, Tehran Central Branch, Islamic Azad University (2009). He has promoted his international academic career by moving to Malaysia and joining with Universiti Putra Malaysia as Senior Lecturer (2009). He honored different prizes and awards such as Excellent Service Award in UPM (2012). His consultant group in University – SME corporation program took first prize in UPM (2010 and 2013). Hossein has more than 100 academic publications and participating in almost 130 final year projects, dissertations and theses as Supervisor, Committee member, Mentor, Reader and Examiner. He is collaborating with more than 20 international journals as Reviewer or editor (2008). He has a lot of experiences as Conference organizer, Training programmer, scientific and technical committee member (2002). He was invited by many conferences, Seminars and workshops as lecturer and Key tone speaker in different countries such as Australia (2009), USA (2015). He was involving in accreditation audit of UPM-Association to Advance Collegiate Schools of Business (AACSB) program (2012). Hossein was a member of Malaysian Institute of Management (2010), currently a Committee Member of Case Writers’ Association of Malaysia (2011) and Council member of Human Behaviour academy – UK (2014), Technical Committee of Coding Standard “General Principles and Criteria on Sustainable Development” in Malaysia (2016).
PART 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR | |
Chapter 1 Organizational Behavior | 1 |
PART 2: INDIVIDUAL BEHAVIORS AND PROCESSES | |
Chapter 2 Understanding People at Work: Individual Differences and Perceptions | 17 |
Chapter 3 Individual Attitudes and Behaviors | 39 |
Chapter 4 Theories of Motivation | 55 |
Chapter 5 Designing a Motivating Work Environment | 81 |
Chapter 6 Managing Stress and Emotions | 111 |
PART 3: INTERPERSONAL PROCESSES IN ORGANIZATIONS | |
Chapter 7 Communication | 135 |
Chapter 8 Managing Groups and Teams | 149 |
Chapter 9 Conflict and Negotiations | 165 |
Chapter 10 Decision Making | 181 |
Chapter 11 Leading People Within Organizations | 197 |
Chapter 12 Power and Politics | 219 |
PART 4: ORGANIZATIONAL PROCESSES | |
Chapter 13 Organizational Structure and Change | 231 |
Chapter 14 Organizational Culture | 269 |
Index | 284 |
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