Pamela S. Lewis is president of Queens University of Charlotte in Charlotte, N.C. Prior to becoming president, Dr. Lewis served as the dean of the McColl School of Business at Queens and as dean of the LeBow College of Business at Drexel University in Philadelphia. Throughout her career, Dr. Lewis has distinguished herself through her commitment to providing innovative and high-quality education. Her particular focus has been on increasing community involvement and forging industry and academic partnerships that enhance the relevance and applicability of academic programs. Dr. Lewis, who holds a Ph.D. in strategic planning and international business from the University of Tennessee, has written numerous articles in the areas of strategic planning, international strategy, and entrepreneurship/new venture strategy. Dr. Lewis also has been active in executive education and consulting, serving as a strategic planning consultant for organizations across a variety of industries. Dr. Lewis has served on the Board of Directors for a number of public companies, including Family Dollar and Sonoco Products Company, as well as on the board of numerous not-for-profits such as Presbyterian Hospital, Charlotte Chamber of Commerce, Communities in Schools, the YMCA of Greater Charlotte, and the YMCA-USA.

Stephen H. Goodman is chair of the Management Department in the College of Business Administration at the University of Central Florida. Prior to joining UCF, Dr. Goodman held academic positions on the faculties of The Ohio State University and The Florida State University. He received both an M.B.A. and a Ph.D. in Business Administration from The Pennsylvania State University. In addition to his two graduate business degrees, Dr. Goodman holds undergraduate degrees in Electrical Engineering and Aeronautical Engineering. His teaching and research are concentrated in the areas of Quality Management, Production & Operations Management, Supply Chain Management, and Management Science. He is the author or co-author of over 50 scholarly papers and articles in these areas, a co-author on multiple editions of two management textbooks, and a co-editor on a management readings book. In addition to his balance of teaching, research, and service work within the University, Dr. Goodman has maintained a strong involvement with the business community through a variety of consulting engagements. He has also contributed to his profession through many seminars and training courses for practitioners in the field of production & operations management. Dr. Goodman has been an active member of the Decision Sciences Institute (DSI) and the American Production and Inventory Control Society (APICS), having held offices in each. In addition to his academic credentials, Dr.Goodman achieved the distinction of being named a Certified Fellow in Production and Inventory Management (CFPIM) by the American Production and Inventory Control Society (APICS).

Joseph F. Michlitsch is an emeritus professor at Southern Illinois University Edwardsville (SIUE). He holds a Ph.D. in management from the University of Minnesota, an M.B.A. from the University of South Dakota, and a Bachelor of Science in economics from South Dakota State University. He has been a licensed presenter of the Stephen Covey 7 Habits of Highly Effective People workshops for students, faculty, and staff at SIUE. Dr. Michlitsch taught strategic management and has been Chair of the Management and Marketing Department in the School of Business at SIUE. During sabbatical leaves, he worked with the Planning Department at the former Monsanto Chemical Company, and assisted the director of management consulting at Grace & Company in writing the second edition of a strategy book for practitioners.

Publishing areas for Dr. Michlitsch include strategy development and implementation, managerial decision making, and the teaching of management. Outlets for his work include Strategy & Leadership, Industrial Management, Business Insights, Supervisory Management, Journal of Education for Business, Research in Higher Education, Labor Law Journal, Public Personnel Management, Journal of Technical Writing and Communication, and Perceptual and Motor Skills. He also consults in strategy development and strategy implementation, including organization development, individual development, team building, and communication.

Patricia M. Fandt is professor emeritus at the Milgard School of Business, University of Washington, Tacoma, a faculty associate in educational leadership at the University of North Carolina at Charlotte, and a director with The Geneva Foundation. Dr. Fandt earned her doctorate in management and organizational behavior from Texas A&M University in 1986. Throughout her academic career, Dr. Fandt has published numerous peer-reviewed articles and books on leadership performance, accountability, team dynamics, and organization change. Currently, her research extends from her recently published book The 2nd Language of Leadership and involves the integration of the personality/leadership behavior framework with the impact of change. Her undergraduate and graduate teaching is primarily focused on team development, leadership, and organization change, and she has been recognized with awards for teaching and curriculum development excellence. Dr. Fandt’s industry experience includes a career in marketing as a sales representative with Procter & Gamble, an account manager with Kendall Surgical Corporation, and a regional sales manager in the surgical division of 3M Corporation. She was a flight attendant with Delta Airlines and worked for the Red Cross in Southeast Asia as a dietitian. In the consulting arena, Dr. Fandt has worked with a broad range of companies in health care, service, and technology industries. She consults with several universities on curriculum development and accreditation review.