Consumer Behaviour 2nd Edition: Lennora Putit and Kenny Teoh Guan Cheng (2024)
Consumer Behaviour 2nd Edition: Lennora Putit and Kenny Teoh Guan Cheng (2024)

Consumer Behaviour Second Edition is specially written for Marketing students in the Degree, Diploma and Technical and Vocational Education and Training (TVET) courses. Spanning 12 chapters, this book presents the fundamental concepts of consumer behaviour in an easy-to-understand and accessible manner. Each chapter is also accompanied by comprehensive discussions on how the concepts are applied in real-world situations. In addition, the text is enriched with examples from Malaysian scenarios to improve the understanding of how consumer behaviour is applied in local settings.

Key Features
• Complies with the consumer behaviour syllabi of local institutions of higher learning
• Presents the content using easy-to-understand language, with a strong emphasis on the application of key concepts
• Provides current examples from Malaysia and other countries for enhanced learning
• Reinforces students’ grasp of the topics taught through discussion questions at the end of each chapter

ISBN 978-967-2711-16-2 – Contents in 4-colour

About the Authors

Dr. Lennora Putit

Dr. Lennora Putit is an Associate Professor at the Department of Entrepreneurship and Marketing Studies, Faculty of Business and Management (FBM), Universiti Teknologi MARA, Puncak Alam Campus, Selangor, Malaysia. Dr Putit holds a PhD qualification (Industrial & Business Studies - Marketing) from the University of Warwick, Coventry, England, United Kingdom.

Over the past 2 decades, a wealth of insightful academic and research involvements has been accrued by Dr Putit within both academia and industry thus far. She has authored numerous academic articles in refereed journal publications and conference proceedings. Her current research interests include Strategic Marketing Management, Digital Marketing, e-Consumer Behaviour, Culture, Innovation and Sustainability in e-Business.

Dr Kenny Teoh Guan Cheng

Dr Kenny Teoh Guan Cheng honed his skills and acquired his business experience in the marketing and communications industry. He has 20 years of experience in creating, launching and marketing products in banking, computers, apparel, cosmetics and numerous other industries and services.

Kenny obtained his MBA at University Malaya (1996); and his doctorate at UPM (2007) in the field of Consumer Behaviour. He is the creator of the new psychometric scale: The TRUCET scale. He has spent the last 25 years in academia where he taught and researched at the School of Graduate Studies (SGS), Putra Business School (PBS) and at the School of Business and Economics, Universiti Putra Malaysia (UPM). Kenny has published his research in various international journals. He is also the author of 3 books.

Kenny is a certified Business Coach (UMCEED, 2005) and Certified Professional Trainer (Graduate School of Management, UPM — Malaysian Institute of Management, 2010).

Retired, Kenny is actively teaching, training and researching in various institutions of higher learning.

Kenny’s areas of interest are Marketing, Management, Communications, Entrepreneurship and Strategy.

Table of Contents

About the Authors
Dedication
Preface
Acknowledgements
Brief Contents
Contents
Chapter 1 Evolution and Challenges of Consumer Behaviour and Marketing    
Chapter 2 Understanding Needs, Goals and Motivation
Chapter 3 Personality and Lifestyles
Chapter 4 Perception
Chapter 5 Consumer Learning and Memory Retrieval
Chapter 6 Consumer Attitudes and Attitude Change
Chapter 7 Marketing Communication and Persuasion
Chapter 8 Group and Its Influence on Consumer Behaviour
Chapter 9 Family Dynamics
Chapter 10 Culture and Its Influence on Consumer Behaviour
Chapter 11 Diffusion of Innovation
Chapter 12 Consumer Decision-making
References
Index

Instructors Supplements

Please login to download